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Employer Service and Support

As an employer, is there somewhere or someone that we can contact for help with our specific questions?

Customer service representatives at the Family Support Registry FSR Employer Outreach Department can assist you with payment processing and new hire reporting, Monday through Friday from 8:00 a.m. to 5:00 p.m. Mountain Time.

The FSR Employer Outreach Department provides the following service and support:

  • Training and support on Electronic Funds Transfer (EFT) payment remittance method and File Transfer Protocol (FTP)
  • Technical support for reporting new hires via magnetic media
  • Help with employer payment remittance via diskette
  • An Onsite trainer / liaison to answer your questions and concerns

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